Terms of Service

These Terms & Conditions (“Terms”) govern your use of the Site and purchase of products from Celaé. By accessing or using the Site, or placing an order, you accept these Terms. If you do not agree, please do not use the Site.

1. Definitions

  • “Site” means https://celaè.com and related subdomains.

  • “Customer”, “you”, “your” refers to you, the person using the Site or placing order.

  • “We”, “us”, “our” refers to Celaé.

2. Use of the Site

  • You must be at least 18 years old (or of legal age in your jurisdiction) to use this Site or place orders.

  • You agree not to violate laws or infringe rights when using the Site.

  • You must provide accurate, current, and complete information in forms, registration, checkout.

3. Account Registration

  • If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

  • You agree to be responsible for all activities under your account.

  • We may suspend or terminate accounts that violate these Terms.

4. Ordering & Payment

  • When you place an order, we will send you an order confirmation. This is not a contract of sale until we accept the order. We may refuse or cancel orders for any reason (e.g. product unavailable, error in pricing).

  • Payment must be made in full at the time of purchase (unless otherwise stated). We accept the payment methods listed on our Site.

5. Shipping, Returns, Refunds & Exchanges

  • Our Shipping Policy [link or specify] details shipping methods, costs, delivery times.

  • Return & Exchange policy [link or details]: customers must notify us within [number of days] of receiving the product, provide proof (photos, order number), and follow instructions for return.

  • Products must be returned in their original condition / packaging unless faulty.

  • Refunds will be issued via the original payment method, minus any shipping or restocking fees (if applicable), once received and inspected.

6. Pricing & Promotions

  • Prices shown are in [currency] and may include applicable taxes (or these may be added at checkout).

  • We reserve the right to change prices at any time. Promotions, discounts, codes are subject to terms as specified.

  • Only one promotional code/discount may be used per order, unless otherwise stated.

7. Intellectual Property

  • All content on the Site (text, images, logos, designs, product descriptions) is owned by us or our licensors, and is protected by copyright, trademark, and other laws.

  • You may view, download, or print material for your personal, non-commercial use only. Any other use (reproducing, distributing, displaying, creating derivative works) requires our prior written consent.

8. Limitation of Liability & Disclaimer

  • Our products are cosmetic / skincare. Any results (skin improvement, reactions) may vary per person. If you have known allergies or sensitive skin, do a patch test and consult a professional.

  • To the fullest extent permitted by law, we are not liable for any special, incidental, indirect, or consequential damages arising out of your use of the Site or purchase of products.

  • We do not warrant that Site will be uninterrupted, error-free, or free of viruses.

9. Indemnification

You agree to defend, indemnify, and hold harmless Celaé, its officers, directors, employees, agents, licensors from any claims, damages, liabilities, losses, costs, arising from your breach of these Terms, violation of any law, misuse of Site, or wrongful conduct.

10. Governing Law & Dispute Resolution

  • These Terms shall be governed by and construed under the laws of Pakistan

  • Any disputes arising under these Terms or relating to the Site shall be submitted to the competent courts of Islamabad

11. Termination

  • We may terminate or suspend access to the Site (or parts of it) immediately, without prior notice or liability, for any reason, including breach of Terms.

  • Upon termination, your right to use the Site ceases. All provisions which by their nature should survive (intellectual property, disclaimers, limitations of liability, etc.) will survive termination.

12. Modifications to Terms

We reserve the right to modify or replace these Terms at any time. We will post the revised Terms on this page with updated date. Your continued use of the Site after changes constitutes acceptance of the new Terms.

 

If you have any questions regarding these Terms, please don't hesitate to contact us!