Privacy Policy

Welcome to Celaé ("we", "us", "our"). Our Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase products from us. By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information in several ways:

  • Personal Information you provide us directly: name, shipping address, billing address, email address, phone number, payment information (credit card / debit card / other), order history.

  • Account Information: if you create an account, we store username, password (hashed), and profile preferences.

  • Usage & Technical Information: IP address, browser type, device information, pages you visit, time and date of visit, how you interact with content (clicks, scrolls).

  • Cookies & Tracking Technologies: We use cookies, web beacons, and similar tools for analytics, site functionality, marketing.

  • Marketing Data: If you subscribe to newsletters or promotions, we store your opt‐in status and preferences.

2. How We Use Your Information

We use such information for:

  • Fulfilling orders: processing payments, shipping products, handling returns or exchanges.

  • Customer service: responding to inquiries, complaints, warranty issues.

  • Improving our site and product offerings: analytics, feedback, testing.

  • Marketing and promotions: sending you updates, offers, newsletters (only if you’ve opted in).

  • Fraud detection and prevention, security.

  • Legal compliance: complying with laws, responding to lawful requests by public authorities.

3. Disclosure of Your Information

We may share your information with:

  • Service Providers & Third Parties who help with operations: payment processors, shipping companies, website hosting, email delivery, marketing partners.

  • Law Enforcement / Legal Requirements: when required by law or to protect rights.

  • Business Transfers: in case of merger, acquisition, or sale of assets.

  • With your Consent: we may share for other purposes if you agree.

4. Cookies & Tracking / Third‐Party Links

  • Our site uses cookies to make your experience smoother and to gather analytics. You can disable cookies via your browser settings, though some site features may not function properly without them.

  • We may have links to third‐party web sites or services which are not operated by us. We are not responsible for the privacy practices of those third parties. Be sure to read their privacy policies.

5. Data Security

We use reasonable measures to secure your data: SSL encryption, secure storage, access controls. However, no system is completely secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as needed for the purposes described (e.g. until your orders are complete, or as required by law). After that, we will securely delete or anonymize it.

7. Your Rights

Depending on your jurisdiction, you may have rights such as:

  • Accessing your personal information

  • Correcting or updating your information

  • Deleting your account or data

  • Withdrawing consent to marketing

  • Portability (in some jurisdictions)

To exercise these rights, contact us at your ease. 

 

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new effective date. We encourage you to review this policy periodically.

If you have any questions regarding this Privacy Policy, please don't hesitate to contact us!