Refund, Return & Exchange Policy

At Celaé, customer satisfaction is very important to us. This Returns, Refunds & Exchange Policy outlines the conditions under which you may return, exchange, or request a refund for products purchased through our website. By making a purchase, you agree to the terms below.

1. Returns

• Returns are only applicable if a product is defective or damaged.

• All return applications will be reviewed by our team, and a decision will be communicated within 4 to 8 weeks.

• Our return policy lasts 5 days from the date of purchase. If more than 5 days have passed, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return:

• The item must be unused, in the same condition as received, and in its original packaging.

• Proof of purchase (receipt or order confirmation) is required.

To initiate a return, please contact us at celaeskincare@gmail.com

2. Exchanges

Exchanges are available only for defective or damaged items. If you wish to exchange an item for the same product, email us at celaeskincare@gmail.com with your order details and photos of the issue.

3. Refunds

Refunds are granted only if the item is defective or damaged and cannot be replaced. If approved, refunds will be processed via the original payment method. Processing times may vary depending on your payment provider. To request a refund, please contact us at celaeskincare@gmail.com

4. Sale Items

Sale items are final sale and cannot be refunded or exchanged. Only regular-priced items are eligible for refunds or exchanges.

All requests for returns, exchanges, or refunds will be reviewed by the Celaé Skincare team. The final decision regarding approval or rejection of requests lies solely with Celaé Skincare.

For any questions about this Returns, Refunds & Exchange Policy, don't hesitate to reach out to us.